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Yes, fees such as original shipping, return shipping, customs duties, and payment processing fees are deducted from return refunds. Specific flat deductions apply based on the region.
Our return policy allows returns within 14 days of delivery if approved. Items must be unused, with tags, and in resaleable condition. Contact support@seilin.net to request a return.
Sale items and final sale items cannot be returned or exchanged. For defective or incorrect items, contact us within 7 days for assistance.
To return an item, contact us within 14 days of delivery. Ensure the item is unused and in resaleable condition for a refund after inspection.
You will receive your refund after we inspect the returned item, and it may take several days to a few weeks to appear in your account, depending on your payment provider.
If you receive a defective or wrong item, contact us within 7 days with details and photos. We will arrange an exchange, repair, or refund after inspection.
We do not offer exchanges for customer preference. Please return the item and place a new order for the desired size or color.
Items that cannot be returned include those received over 14 days ago, used items, altered items, and hygiene-related products. Additionally, custom orders and sale items are non-returnable.
You cannot change items or quantities in your order after it's placed. If it hasn't shipped yet, you can cancel and reorder with the correct details.
You can cancel your order until 9:30 a.m. Japan time on the same day. After that, cancellations are not possible until the next business day.
If the item doesn't fit, you can return it within 14 days of delivery for a fee. Exchanges are not offered; please reorder in the correct size.