What if I receive a defective item or the wrong item?

Please contact us at support@seilin.net within 7 days of delivery, including photos of the issue and a description. We will arrange (1) an exchange or (2) a repair, at our expense. If neither exchange nor repair is possible (for example, if the item is out of stock or discontinued), we will issue a refund. Refunds are processed after we receive and inspect the returned item (return shipping is on us). We are unable to address items reported more than 8 days after delivery, items already used, items damaged or altered by the customer, or items missing accessories.