10件のFAQがあります
Yes, fees such as original shipping, return shipping, customs duties, and payment processing fees are deducted from return refunds. Specific flat deductions apply based on the region.
You may be charged additional duties or VAT depending on your country, as these fees are the customer's responsibility. Check with your local customs authority for details.
If your order is delayed, check the tracking status and contact us at support@seilin.net for assistance if the delay is significant.
SEILIN ships internationally with shipping and customs duties included. However, some regions may be undeliverable due to import regulations.
You can change your shipping address until 9:30 a.m. Japan time on the same day for eligible orders. After that, changes cannot be made.
You can track your order using the tracking number provided in the shipping confirmation email or by checking your account page under 'Orders.'
All orders are delivered by FedEx, and we cannot accommodate requests for specific delivery dates or times.
Delivery typically takes 3 to 7 business days via FedEx, but may vary based on item, destination, and other factors. Specific delivery dates cannot be guaranteed.
SEILIN's product prices include shipping and customs duties (DDP shipping), but additional local charges like import tax or VAT may apply.
SEILIN (seilin.net) is the official online shop for SEILIN & Co., offering brands like BLUE BLUE JAPAN and HOLLYWOOD RANCH MARKET to international customers.