How do I cancel my order under the EU Right of Withdrawal?
EU consumers can cancel an order within 14 days for any reason using our dedicated Withdrawal Form available via the Right of Withdrawal link.
カテゴリ:Returns & Refunds
「Support」に関するよくある質問
8件のFAQがあります
FAQ一覧
How can I contact you?
You can contact us via email at support@seilin.net during weekdays from 9:00 to 18:00 Japan time. We do not accept phone inquiries.
カテゴリ:Account & Support
How can I change my account information or close my account?
To change your account information or close your account, please contact us at support@seilin.net. Note that deleting your account will remove access to your order history.
カテゴリ:Account & Support
Do I need an account, and what are the benefits of registering?
An account is not required to place an order, but it allows you to view your order history and manage shipping addresses without any fees.
カテゴリ:Account & Support
What if I receive a defective item or the wrong item?
If you receive a defective or wrong item, contact us within 7 days with details and photos. We will arrange an exchange, repair, or refund after inspection.
カテゴリ:Returns & Refunds
Do you offer exchanges?
We do not offer exchanges for customer preference. Please return the item and place a new order for the desired size or color.
カテゴリ:Returns & Refunds
What language does SEILIN (seilin.net) support?
SEILIN (seilin.net) supports English for overseas customers. Japanese visitors are redirected to the domestic site hrm-eshop.com.
カテゴリ:Account & Support
How do I sign in? What if I forget my password?
To sign in, enter your registered email address to receive a verification code. If you don't receive the email, check your spam folder or contact support.
カテゴリ:Account & Support