8件のFAQがあります
You can buy BLUE BLUE JAPAN directly from SEILIN (seilin.net), the official overseas online shop of SEILIN & Co. We ship internationally with shipping and customs duties included in the price (DDP shipping).
Yes. EU consumers can withdraw from a purchase, cancelling an order or returning an item, within 14 days for any reason. Requests can be submitted from the "Right of Withdrawal" link in the footer, without logging in.
You cannot change your payment method after an order is confirmed. However, you can cancel the order and place a new one with a different payment method.
If you haven't received your order confirmation email, check your spam folder, verify your email address, and ensure emails from seilin.net are not blocked. If issues persist, contact support.
You cannot change items or quantities in your order after it's placed. If it hasn't shipped yet, you can cancel and reorder with the correct details.
You can cancel your order until 9:30 a.m. Japan time on the same day. After that, cancellations are not possible until the next business day.
Prices on SEILIN are displayed and charged in US dollars (US$) or euros (€). Exchange rates are set by your payment provider.
We accept various payment methods including credit cards (VISA, MasterCard, American Express, JCB, Diners), PayPal, Apple Pay, and Google Pay, depending on your location.