What is the customer service policy of SEILIN (seilin.net)?

Answer

We value every customer's feedback. However, conduct that goes beyond socially acceptable bounds and harms our staff's working environment is treated as customer harassment, and we may decline to respond or end the transaction. See our Customer Service Policy for details.

Details

We value the voice of each customer and take your comments and requests seriously. At the same time, we treat requests or behavior whose content or manner goes beyond socially acceptable bounds and harms our staff's working environment as customer harassment.

Examples include, but are not limited to:

•Physical violence, threats, or intimidation

•Insulting or discriminatory remarks, or sexual harassment

•Invading our staff's privacy, stalking, or filming without permission

•Demands for services beyond what is socially acceptable, such as free repairs outside the warranty

•Demands for apologies beyond our legal responsibility, or for disciplinary action against our staff

•Repeating the same request or complaint excessively, tying up our staff for long periods

•Defamation on social media or the internet

•Demands for money, goods, points, or coupons without reasonable grounds

In such cases, we may decline to respond to inquiries or requests, or stop doing business with the customer. If the behavior continues or is malicious, we may consult the police, lawyers, or other relevant organizations.

We ask for your understanding and cooperation so that both customers and our staff can use our services with peace of mind. For full details, please see our Customer Service Policy.