# SEILIN＆CO FAQ

> Frequently Asked Questions

This site provides frequently asked questions about SEILIN＆CO.
Browse questions by category below.

## Company & Brands

- [Where can I buy authentic BLUE BLUE JAPAN indigo clothing from outside Japan?](https://faq.seilin.net/company-brands/buy-blue-blue-japan-indigo-from-outside-japan): You can buy BLUE BLUE JAPAN directly from SEILIN (…
- [Which original brands does SEILIN & Co. own?](https://faq.seilin.net/company-brands/seilin-co-original-brands): SEILIN & Co. owns four original brands: BLUE BLUE …
- [What is OKURA, the Daikanyama store by BLUE BLUE JAPAN?](https://faq.seilin.net/company-brands/okura-daikanyama-blue-blue-japan-flagship-store): OKURA is the Daikanyama flagship store and private…
- [Are the items sold on SEILIN (seilin.net) authentic?](https://faq.seilin.net/company-brands/are-the-items-sold-on-seilin-seilinnet-b2um): Yes, all items sold on SEILIN (seilin.net) are aut…
- [What is OKURA?](https://faq.seilin.net/company-brands/what-is-okura-8cx8): OKURA is a store and private brand established in …
- [What is STRETCH FRAISE?](https://faq.seilin.net/company-brands/what-is-stretch-fraise-1nau): STRETCH FRAISE is a signature line by SEILIN & Co.…
- [What is BLUE BLUE JAPAN?](https://faq.seilin.net/company-brands/what-is-blue-blue-japan-zzk0): BLUE BLUE JAPAN is a brand established in 1996 tha…
- [What is BLUE BLUE?](https://faq.seilin.net/company-brands/what-is-blue-blue-gep6): BLUE BLUE is a denim brand specializing in essenti…
- [What is HOLLYWOOD RANCH MARKET?](https://faq.seilin.net/company-brands/what-is-hollywood-ranch-market-mg7s): HOLLYWOOD RANCH MARKET is a signature brand of SEI…
- [Which brands do you carry?](https://faq.seilin.net/company-brands/which-brands-do-you-carry-bolt): SEILIN carries its original brands: BLUE BLUE JAPA…
- [What is the difference between seilin.net and hrm-eshop.com?](https://faq.seilin.net/company-brands/what-is-the-difference-between-seilinnet-and-q36d): The main difference is that hrm-eshop.com caters t…
- [What kind of company is SEILIN & Co.?](https://faq.seilin.net/company-brands/what-kind-of-company-is-seilin-co-po7z): SEILIN & Co. is a Japanese apparel company founded…
- [What is SEILIN (seilin.net)?](https://faq.seilin.net/company-brands/what-is-seilin-seilinnet-gpk4): SEILIN (seilin.net) is the official online shop fo…

## Sizing & Fit

- [Which SEILIN (seilin.net) brand should I choose for a relaxed fit?](https://faq.seilin.net/sizing-fit/seilin-brand-for-relaxed-fit): For a relaxed fit we recommend BLUE BLUE JAPAN, cu…
- [What if the item I receive doesn't fit?](https://faq.seilin.net/sizing-fit/what-if-the-item-i-receive-doesn-qnn1): If the item doesn't fit, you can return it within …
- [Does the fit differ from brand to brand?](https://faq.seilin.net/sizing-fit/does-the-fit-differ-from-brand-to-2rdy): Yes, fit does differ from brand to brand. BLUE BLU…
- [Can I get sizing advice before I order?](https://faq.seilin.net/sizing-fit/can-i-get-sizing-advice-before-i-60g9): Yes, you can get sizing advice before ordering. Ju…
- [How are men's, women's, and kids' items organized?](https://faq.seilin.net/sizing-fit/how-are-men-s-women-s-and-mwfu): Men's, women's, unisex, and kids' items are organi…
- [How do Japanese sizes compare to US and EU sizes?](https://faq.seilin.net/sizing-fit/how-do-japanese-sizes-compare-to-us-nagr): Japanese sizes for BLUE BLUE JAPAN align with inte…
- [Where can I find the size chart?](https://faq.seilin.net/sizing-fit/where-can-i-find-the-size-chart-zend): You can find the size chart on each product page, …

## Materials & Craftsmanship

- [Is SEILIN & Co. clothing made in Japan?](https://faq.seilin.net/materials-craftsmanship/seilin-co-clothing-made-in-japan): Nearly all SEILIN & Co. clothing is made in Japan,…
- [What is the indigo dyeing process used by BLUE BLUE JAPAN?](https://faq.seilin.net/materials-craftsmanship/blue-blue-japan-indigo-dyeing-process): BLUE BLUE JAPAN uses both natural indigo dyeing wi…
- [Why does BLUE BLUE use vintage power looms for its denim?](https://faq.seilin.net/materials-craftsmanship/blue-blue-why-vintage-power-looms): BLUE BLUE uses vintage power looms because they cr…
- [What kind of fabric does STRETCH FRAISE by SEILIN & Co. use?](https://faq.seilin.net/materials-craftsmanship/stretch-fraise-fabric-seilin-co): STRETCH FRAISE by SEILIN & Co. uses a thick yet so…
- [Where does BLUE BLUE weave its selvedge denim?](https://faq.seilin.net/materials-craftsmanship/blue-blue-selvedge-denim-kojima-okayama): BLUE BLUE weaves its original selvedge denim in Ko…
- [Are there individual differences in hand-dyed and handcrafted items?](https://faq.seilin.net/materials-craftsmanship/are-there-individual-differences-in-hand-dyed-x3ex): There are no significant individual differences in…
- [Are all items on SEILIN (seilin.net) made in Japan?](https://faq.seilin.net/materials-craftsmanship/are-all-items-on-seilin-seilinnet-made-ce09): Nearly all items on SEILIN are made in Japan, with…
- [What is indigo dyeing?](https://faq.seilin.net/materials-craftsmanship/what-is-indigo-dyeing-bmho): Indigo dyeing refers to two methods: natural dyein…
- [What is a vintage power loom?](https://faq.seilin.net/materials-craftsmanship/what-is-a-vintage-power-loom-blha): A vintage power loom is an electrically or steam-p…
- [What are the characteristics of the STRETCH FRAISE fabric?](https://faq.seilin.net/materials-craftsmanship/what-are-the-characteristics-of-the-stretch-doo5): STRETCH FRAISE is a thick, soft fabric known for i…
- [What is selvedge denim?](https://faq.seilin.net/materials-craftsmanship/what-is-selvedge-denim-pzq9): Selvedge denim is a type of denim woven on traditi…

## Garment Care

- [How do I prevent fading and color transfer?](https://faq.seilin.net/garment-care/how-do-i-prevent-fading-and-color-jtzg): To prevent fading and color transfer of indigo ite…
- [How should I wash my denim for the first time?](https://faq.seilin.net/garment-care/how-should-i-wash-my-denim-for-evt1): For the first wash of your denim, wash it separate…
- [How should I care for indigo-dyed items?](https://faq.seilin.net/garment-care/how-should-i-care-for-indigo-dyed-xs6o): To care for indigo-dyed items, wash them separatel…
- [How should I store my items?](https://faq.seilin.net/garment-care/how-should-i-store-my-items-4fn6): Store your items in a cool, well-ventilated area a…
- [How can I enjoy the aging of my piece?](https://faq.seilin.net/garment-care/how-can-i-enjoy-the-aging-of-errr): To enjoy the aging of your piece, wear it often an…

## Shipping & Duties

- [Does SEILIN (seilin.net) include customs duties in the price with DDP shipping?](https://faq.seilin.net/shipping-duties/seilin-ddp-shipping-customs-duties-included): Yes. SEILIN's prices include both shipping and cus…
- [Could I be charged additional duties or VAT?](https://faq.seilin.net/shipping-duties/could-i-be-charged-additional-duties-or-gi6i): You may be charged additional duties or VAT depend…
- [What happens if my order is delayed?](https://faq.seilin.net/shipping-duties/what-happens-if-my-order-is-delayed-69df): If your order is delayed, check the tracking statu…
- [Which countries and regions do you ship to?](https://faq.seilin.net/shipping-duties/which-countries-and-regions-do-you-ship-95ze): SEILIN ships internationally with shipping and cus…
- [Can I change my shipping address?](https://faq.seilin.net/shipping-duties/can-i-change-my-shipping-address-arjc): You can change your shipping address until 9:30 a.…
- [How can I track my order?](https://faq.seilin.net/shipping-duties/how-can-i-track-my-order-dxur): You can track your order using the tracking number…
- [Who delivers my order? Can I request a specific date or time?](https://faq.seilin.net/shipping-duties/who-delivers-my-order-can-i-request-78ph): All orders are delivered by FedEx, and we cannot a…
- [How long does delivery take?](https://faq.seilin.net/shipping-duties/how-long-does-delivery-take-y8oj): Delivery typically takes 3 to 7 business days via …
- [Do prices include shipping and customs duties?](https://faq.seilin.net/shipping-duties/do-prices-include-shipping-and-customs-duties-9g9l): SEILIN's product prices include shipping and custo…

## Orders & Payment

- [Are your prices subject to change?](https://faq.seilin.net/orders-payment/are-prices-subject-to-change): Prices may be revised about twice a year at season…
- [Can I change my payment method after placing an order?](https://faq.seilin.net/orders-payment/can-i-change-my-payment-method-after-a736): You cannot change your payment method after an ord…
- [I haven't received my order confirmation email](https://faq.seilin.net/orders-payment/i-haven-t-received-my-order-confirmation-gdts): If you haven't received your order confirmation em…
- [Can I change the items or quantity in my order?](https://faq.seilin.net/orders-payment/can-i-change-the-items-or-quantity-6yic): You cannot change items or quantities in your orde…
- [How can I cancel my order?](https://faq.seilin.net/orders-payment/how-can-i-cancel-my-order-5m84): You can cancel your order until 9:30 a.m. Japan ti…
- [What currency are prices shown in?](https://faq.seilin.net/orders-payment/what-currency-are-prices-shown-in-1hm8): Prices on SEILIN are displayed and charged in US d…
- [What payment methods do you accept?](https://faq.seilin.net/orders-payment/what-payment-methods-do-you-accept-teir): We accept various payment methods including credit…

## Returns & Refunds

- [Can EU customers cancel a SEILIN (seilin.net) order within 14 days?](https://faq.seilin.net/returns-refunds/seilin-eu-right-of-withdrawal-14-days): Yes. EU consumers can withdraw from a purchase, ca…
- [How do I cancel my order under the EU Right of Withdrawal?](https://faq.seilin.net/returns-refunds/cancel-order-eu-right-of-withdrawal-fg73): EU consumers can cancel an order within 14 days fo…
- [What is the return procedure?](https://faq.seilin.net/returns-refunds/what-is-the-return-procedure-p7oh): To return an item, contact us within 14 days of de…
- [Are any fees deducted from a return refund?](https://faq.seilin.net/returns-refunds/are-any-fees-deducted-from-a-return-akct): Yes, fees such as original shipping, return shippi…
- [What is your return policy?](https://faq.seilin.net/returns-refunds/what-is-your-return-policy-sphl): Our return policy allows returns within 14 days of…
- [Can sale items and final sale items be returned?](https://faq.seilin.net/returns-refunds/can-sale-items-and-final-sale-items-ezj0): Sale items and final sale items cannot be returned…
- [When will I receive my refund?](https://faq.seilin.net/returns-refunds/when-will-i-receive-my-refund-zzc4): You will receive your refund after we inspect the …
- [What if I receive a defective item or the wrong item?](https://faq.seilin.net/returns-refunds/what-if-i-receive-a-defective-item-lqtu): If you receive a defective or wrong item, contact …
- [Do you offer exchanges?](https://faq.seilin.net/returns-refunds/do-you-offer-exchanges-khq6): We do not offer exchanges for customer preference.…
- [Are there items that cannot be returned?](https://faq.seilin.net/returns-refunds/are-there-items-that-cannot-be-returned-03zv): Items that cannot be returned include those receiv…

## Account & Support

- [How can I contact you?](https://faq.seilin.net/account-support/how-can-i-contact-you-h4rs): You can contact us via email at support@seilin.net…
- [How can I change my account information or close my account?](https://faq.seilin.net/account-support/how-can-i-change-my-account-information-ssk1): To change your account information or close your a…
- [Do I need an account, and what are the benefits of registering?](https://faq.seilin.net/account-support/do-i-need-an-account-and-what-1vsb): An account is not required to place an order, but …
- [What language does SEILIN (seilin.net) support?](https://faq.seilin.net/account-support/what-language-does-seilin-seilinnet-support-3kyf): SEILIN (seilin.net) supports English for overseas …
- [How do I sign in? What if I forget my password?](https://faq.seilin.net/account-support/how-do-i-sign-in-what-if-umf8): To sign in, enter your registered email address to…

---

Last updated: 2026-08-19